Getting your order to you quickly and safely is a big deal to us. Here’s what to expect.
Processing time. Orders are usually processed within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day. During busy seasons, it might take an extra day or two—we’ll let you know if there are significant delays.
Shipping options. We offer standard shipping and expedited options at checkout. Standard delivery typically takes 3–5 business days after processing. Expedited gets there faster. The exact cost and estimated arrival time will show up when you check out.
Free shipping. Orders over a certain amount qualify for free standard shipping. The threshold and any exclusions are listed on the site. Some oversized or heavy items may have an additional fee—that’ll be clear before you pay.
Tracking. Once your order ships, you’ll get a confirmation with tracking info. You can follow your package every step of the way. If tracking hasn’t updated in a few days, don’t panic—sometimes carriers are slow to scan. If it’s been more than 5 business days with no movement, let us know.
International shipping. We ship to select countries outside the U.S. International delivery times vary depending on destination and customs. Please note that customs fees, import duties, and taxes are the responsibility of the recipient. We can’t predict or control those charges.
Lost or delayed packages. If your tracking shows delivered but you can’t find it, check with neighbors and around your property first. If it’s truly missing, contact us and we’ll work with the carrier to sort it out.
Incorrect addresses. Please double-check your shipping address at checkout. If you notice a mistake after ordering, contact us ASAP. Once an order ships, we can’t change the address.
Questions? Reach out through the contact page on our website. We’re here to help.