We want you to be happy with your purchase. If something isn’t right, here’s how returns work.
The basics. You can return most items within 30 days of delivery. The product needs to be unused and in its original packaging. If it’s a puzzle with missing pieces or a toy that arrived damaged, that’s a different situation—contact us and we’ll make it right.
How to start a return. Head to the contact page on our website and let us know what you’d like to return and why. We’ll send you return instructions. Please don’t ship anything back without reaching out first—returns sent without prior authorization may not be accepted.
Refunds. Once we receive your return and inspect it, we’ll process your refund within 5–7 business days. The refund goes back to your original payment method. Shipping charges are non-refundable unless the return is due to our error (wrong item, damaged in transit, etc.).
Exchanges. If you’d rather swap for a different item, let us know. We’ll help you arrange that, subject to availability.
What can’t be returned. For hygiene and safety reasons, certain items—like opened art supplies or personalized products—may not be eligible for return. If you’re unsure, just ask before you buy.
Damaged or defective items. If something arrives broken or doesn’t work the way it should, contact us within 14 days of delivery. We’ll sort it out quickly. No need to stress.
Late or missing refunds. If you haven’t received your refund after 10 business days, check with your bank or credit card company first. Sometimes it takes a little time to show up. Still nothing? Reach out through our contact page and we’ll look into it.
We’re real people who care about getting this right. If you have questions at any point, just reach out.